Earlier this year, Thornley Fallis & 76design worked with the Office of Consumer Affairs at Industry Canada as Secretariat for the Consumer Measures Committee to design and develop a new online presence for the Canadian Consumer Handbook.

Launched in April 2010, the handbook provides users with a searchable and easy-to-navigate platform as well as the option to build a customized handbook that only contains information they are interested in.

The Handbook is intended to help users become better-informed and more confident consumers. It offers information on a wide range of topics such as online shopping, contracts, housing and home renovations, identity theft, collection agencies, and much more, to help users build their buying skills.

Along with consumer tips, the Handbook includes a directory of government and non-government contacts useful to consumers.

The Handbook was created and is updated by the Consumer Measures Committee. This Committee is a joint federal/provincial/territorial committee which provides a forum for national cooperation to improve the marketplace for Canadian consumers, through the harmonization of laws, regulations and practices and through actions to raise public awareness.

Over the past few years, there have been a lot of high-profile campaigns against drunk driving. Whether it be through outreach in schools or various advertising campaigns in the media, the message has been hammered home: Don’t drink and drive!

With the introduction of so-called “hands-free” laws in a number of provinces, the issue of texting or using your phone while driving has gained significant traction. In fact, there are more similarities between this issue and inebriated driving than one might think. Driving while distracted is like driving after having four beers, and distracted drivers cause 8 in 10 accidents.

Armed with these facts, Thornley Fallis and 76design developed a Greater Toronto Area pilot campaign for Allstate Insurance Company of Canada aimed at sensitizing young drivers to this critical issue.

The campaign, Action Against Distraction, encourages teens to take the pledge against distracted driving and share it with their friends via social networks. Allstate is also giving away an iPad to one lucky pledge-taker.

To support the campaign, we produced a video that asked teens to tell us the craziest driving distraction they’ve ever seen. Some of the responses surprised us, including that of one teen who said his relative eats a bowl of cereal while driving.

Hundreds of teens have already taken the pledge, and you can too

In order to reinvigorate and revitalize downtown Ottawa businesses hit hard by the recession and the bus strike, Thornley Fallis and 76design  conceived, developed and executed the Picture it Downtown campaign for The City of Ottawa, where residents were encouraged to go downtown, snap a photo and share it online.

Point, shoot, share – a simple concept to get Ottawa excited about all it has to offer. The “Picture It Downtown” concept we developed served to visually promote downtown Ottawa as a whole, but also the eight specific areas being promoted:  Byward Market, Downtown Rideau, Sparks Street, Bank Street, The Glebe, Chinatown, Preston Street (Little Italy) and Wellington-West Village.

Residents could participate in the campaign contest to win daily ($50), weekly ($250) and grand ($500 to $1200) prizes by taking pictures of downtown activities and uploading them to the campaign website.

The campaign included a media launch event involving the Mayor, a website with a list of downtown activites, a description, videos and photos of each area, contest rules and regulations, a photo gallery for people to submit and view photos, and YouTube videos, featuring all that’s cool in several neighbourhoods, print, radio, online and transit advertising, weekly news releases and ongoing online outreach using other social media tools including Twitter and Flickr.

Thousands of people participated and competed for prizing provided by local businesses.

The campaign was to remind Ottawans of all the diverse experiences and excitement downtown Ottawa has to offer, and entice them to visit downtown — ultimately spending money while engaging in the various activities highlighted in the eight main areas being promoted.

For the City of Ottawa, running a marketing campaign with a heavy online and interactive component was not only a smart business and communications decision, but its creativity generated a lot of buzz within Ottawa and got people sharing ideas and photos of great things to do and see in the city.

The fall 2009 campaign resulted in over ten thousand unique visits to the campaign website, more than 1300 entries (photos uploaded to the website), significant earned media in targeted outlets, photo and video assets for future use by the City, and a general buzz across the City about the creativity of the campaign, particularly by government.

Picture it downtown would not have been possible without our lead technologist Brett Tackaberry, senior developer Steve Lounsbury, our superb designer Steve St. Pierre, the ad campaign led by Laura Mindorff, the videos by Ryan Knuth, writer and producer LeeEllen Carroll and our SEO expert Shaun Scanlon. Special thanks to our GM Keelan Green, who has a knack for assembling the best teams to deliver outstanding results.

Thank you IABC for the recognition. It’s nice to bask in the spotlight… and great to share successes. As I used to say in my former journalistic career, you’re only as good as your last story. So that means back to work. Right now.

In an attempt to reduce the cost of its annual report, The Ottawa Hospital (TOH) engaged 76design and Thornley Fallis for our unique concept of a paperless report. Highlighting achievements and documenting successes,  World Class Care (TOH’s 2008-2009 Annual Report) contains a special feature allowing readers to create their own versions of the report including only the sections and stories appealing to them.

For some, those stories include the 6808 hospital births, the woman who was paying it forward by donating her kidney to a stranger because her own husband was receiving one from an anonymous donor in Ottawa – who had selflessly stepped forward to transplant hope, or the CF soldier, blown to bits in Afghanistan after coming into contact with a land mine. He died. Twice. The second time he was resuscitated during his evacuation flight. He arrived at TOH doped up on morphine. Months of therapy and compassionate care in the Rehabilitation Centre got him back on his feet- running in fact – he recently took part in The Olympic Torch Relay Race, with a new ‘bionic’ leg.

Allow me to cast the awards spotlight on other members of our talented team, who took those stories and turned them into an attention grabbing report: writer Bradley Moseley-Williams, who’s never met an adjective he can’t love, web developers and code masters- Brett Tackaberry and Steve Lounsbury, Mr. Shaun Search Engine Optimization Scanlon, ‘video is the new media’ Ryan Knuth, Resource and Account Manager Laura Mindorff, video killed the radio star LeeEllen Carroll, and top 40 under 50 SVP and GM Keelan Green.

A very special thanks to TOH’s CEO Jack Kitts and VP Nic Ruszkowski for renewing their investment in TF and 76 by inviting us back to partner on their next online annual report.

Here’s to more success stories for The Ottawa Hospital, Thornley Fallis and 76design, our peers at IABC and everyone in our communications community.

It is with great pleasure that we announce the launch of the City of Ottawa’s Light Rail website!

Many Ottawans felt as though they were left in the dark when it came to the City’s big Light Rail Transit (LRT) plans. Well folks, there is no longer any need to feel mal-informed. Thornley Fallis and 76design in collaboration with the Light Rail Implementation Team have created an “information-sharing mechanism” that arms the citizens of Ottawa with more than sufficient information relating to the project plan.

The communications efforts applied by Thornley Fallis & 76design were strategic and smart; we have received positive results on the site and its search functions, information content, structure and ease-of-use.

The website in particular has proven to be the most crucial piece of the puzzle. The website we’ve created is meant to engage the entire City; to provide all the facts our users require to fully understand the project and to provide them with a platform to communicate their feelings towards the project.

With the integration of various social media tools (Twitter, Facebook, YouTube), interested citizens are able to keep up-to-date and connect with the Light Rail Implementation Team with any questions or concerns. Any questions submitted to the team will be answered in a timely fashion; responses will then be posted on the website. The LRT website helps make a difference by providing comfort to Ottawans by reminding them that Light Rail green and it will only improve the City.

Since yesterday’s launch, the LRT project is getting great media play, print and radio; it is noted that there are happy people all around.

As designers during these rapidly changing times it is more important than ever to exercise flexibility and adaptability in the approach we take to our work. With the competitive nature of our business, the ever evolving vehicles of communication and the state of our recovering economy, our clients have become pretty demanding when it comes to us delivering the goods. If we can’t deliver to their expectations, they know someone else is waiting in the wings, hungry and ready to take over. 

I said it before and I’ll continue to say it “one size does not fit all”. Each client we work for and every individual project we work on has unique objectives and goals and therefore we need to make sure that we take a unique approach to each one and that means being flexible. 

A lot of times it’s smooth sailing. Good ideas flow quickly and client “buy-in” happens without a hitch. However, there are those occasions when things become a little more challenging, when it takes more time and effort than normal to deliver “the goods”. It’s during these times that we ask ourselves “what happened?” The reality is a number of things could have happened and the fact of matter is you still need to deliver. Great designers find a way to adapt on the fly, extending themselves further and further with each new challenge that’s thrown their way. In the end it’s a win-win situation, the client gets delivery of a project and the designer has taken the opportunity to grow and work beyond their past limitations. We are fortunate enough at 76design to have on staff a group of great designers that have shown me the true meaning of adaptability and flexibility. I’d like to take this opportunity to say, “thanks guys!”

Being a designer is not always easy. Deadlines can be tight, projects can be challenging, clients can be really demanding. But being adaptable in the face of challenge makes it easier for everyone involved and that’s a good thing.

To further illustrate my point I leave you with a quote from the late great Bruce Lee, one of the greatest martial artists in history, “Be formless, shapeless like water. Now you put water in a cup, it becomes the cup. You put water into a bottle and it becomes the bottle. You put it in a teapot it becomes the teapot. Water can flow or it can crash. Be water my friend.” 

Sometimes, to keep myself sane during long work days, I tend to doodle and draw — it’s just what I do and have done since a wee lad.
I was going through some old notebooks and found a few characatures of some co-workers I sketched.
More to come …

I swear these wallpapers are going to lose their 76-theme sometime soon. In the meantime, here’s a blue monstrosity of triangles intermingled with the 76 explosion.

1920×1200 download.

How many people does it take to handle the crux that is a paper jam? Turns out – all 9 of us housed in the pit of 76design. In a surge of energy usually reserved for client work, we turned our attention to a self-imposed initiative. Three hours of diligence produces a product, a history behind the product, and a website dedicated to solving an issue that riddles offices across the plant. It’s with our pleasure that we introduce PC Loadletter’s Paper Jam: the real full-page spread.

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